Refund Policy

At Simply Jay’s, we take pride in providing high-quality products and services. Please review our return and refund policy carefully before placing your order.

Custom Orders
All custom purchases made with Simply Jay’s are final sale. Due to the personalized nature of custom items, refunds, returns, or exchanges are not permitted.

Non-Custom Orders
For eligible non-custom purchases, approved refunds will be processed within 30 business days after the returned item has been received and inspected.

Simply Jay’s reserves the right to refuse returns that do not meet these policy guidelines.

If you have any questions or concerns regarding your order, please contact us for assistance.